Automate your customer service and sales over digital channels

Optiwe helps you scale your customer service and sales teams by automating conversations in digital channels like WhatsApp, Facebook, Alexa, and Google Assistant. With our AI-first platform, you can create customer interactions adapted to the new normal.

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Benefits

Improve your digital customer service and sales processes with Optiwe

24/7

answers for all your customer questions

30%

automation over all your customer interactions

25%

increase in customer service teams productivity

Features

Do you want to serve your customers better and sell more? Stop using expensive solutions from the past decade. In Optiwe, every feature is AI-first and it's designed to help you optimize your digital interactions with customers.

Start your AI transformation journey with us 😀

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AI Assistant for every digital channels

With Optiwe, you can train your AI Assistant one time and deploy it with few clicks to every modern digital channel like your Website, WhatsApp, Facebook, Alexa and Google Assistant.

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AI Assistant to Live Chat

Optiwe analyzes every conversation and creates notifications to your customer service teams when a customer is frustrated or when there is a sell opportunity. Augment your reps with AI.

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AI and Humans working together

During live chat sessions between your customers and your customer service teams, Optiwe provides AI recommendations with the knowledge your reps needs to provide more accurate and faster answers.

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AI analytics and reports

Optiwe provides real-time metrics with the top questions that your customers are doing, the list of happy and unhappy customers, and many insights that help you understand your customers better.

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Channels

Be where your customers are looking for you.

Deploy our AI Assistant in your Website, WhatsApp, Facebook and many more modern digital channels.

Integrations

We are integrated with the platforms that your temas are using.

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Clients

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