With our platform, you can connect your entire sales and customer service team to a single WhatsApp number.
Multi-agent customer service on WhatsApp Business, Facebook, Instagram, Web LiveChat
Collaborative management with your entire team online, segmented by groups and using a single WhatsApp Business API number
Intuitive and familiar system, so your sales representatives can sell effectively with quick responses.
Routing conversations between customer service agents and work teams
Categorization of conversations through labels, notes, and search filters.
Sending and receiving images, audios, PDF files, Excel files, location, contacts, etc.
Customer service agents can initiate new conversations with your clients and can perform massive shipments with marketing content and promotions.
Works both on desktop computers and mobile devices, with notifications and alerts for your salespeople.
Real-time monitoring to know how your agents are working and the pending conversations that are waiting for an answer.
Conversation history and custom search filters by various parameters such as conversation number, tags, date, and agent name.
Serve your customers and sell your products without device limits. Your WhatsApp Business API number can be shared among all your agents' mobile devices.
Stefano Angeli
CEO at Reba
Noelia Nuñez
Campaign Advisor
Use our sales platform on <strong>WhatsApp</strong>, Instagram, Facebook, your website, and many other channels. We help you create smart chatbots and routing rules to sales agents, to offer the best omnichannel experience to all your customers!
Optiwe is the solution that allows you to sell products and chat with your customers via WhatsApp, Instagram, Facebook, and your website. With a few clicks, you can integrate all your digital channels in our platform, automate sales and frequently asked questions from your customers, route conversations to your sales team, and conduct marketing campaigns via WhatsApp. Our solution is easy to use and at the same time includes all the sales tools your business needs. Find more information on our blog about how our tool compares to other companies like Callbell, B2Chat, and Cliengo.
Optiwe allows you to manage conversations with your customers through WhatsApp and sell your products or services in a centralized and organized way. With Optiwe's solution, you can keep your entire sales team collaborating in one place, monitor in real time the conversations that your salespeople have with your customers, and improve the sales and service experience. Your salespeople can use Optiwe from their phones or computers, and you can automatically assign customers to distribute opportunities and commissions among your salespeople.
Optiwe has a conversation inbox (similar to an email account) where your entire customer service team can work collaboratively to resolve all your customers' inquiries. In this conversation inbox, your customer service team will receive conversations from WhatsApp, Facebook, Instagram, Web Chat, and more channels, in a completely centralized and easy-to-use way. With Optiwe's quick and suggested response functionality, your customer service team will work more quickly and achieve a better experience for all your customers.
With Optiwe, you can connect all your salespeople and customer service agents to a single WhatsApp Business line. Each member of your team can use their email and password to log into Optiwe from their mobile device and start centrally responding to messages that your customers send to your business's WhatsApp Business line. You will never again have to pay for mobile lines and phones for your customer service team, as Optiwe's multi-platform solution can be installed on their personal phones without interfering with the personal WhatsApp of your team members.
Optiwe allows you to centralize and monitor all the conversations that your sales and customer service team have with your customers. Your customers' information, such as name, phone number, email, and conversations, is securely stored on our platform. You can create conversation tags to follow up with your customers and build your sales funnel. Each conversation is assigned a unique identification number that allows you to correctly track your customers' claims.
