Serve your customers 24x7 and increase your sales with chatbots on WhatsApp

Automate conversations with your customers using bots integrated on WhatsApp, Instagram, Facebook, and your website. Capture information about new leads, answer frequently asked questions, automatically sell your products, and offer referrals to agents for personalized support.


Join the companies that already use our WhatsApp Business CRM to grow their businesses and improve communication with their customers


Chatbots and Bots for WhatsApp

Our solution allows you to design the flow of the conversation with your customers in a very simple way and without the need for any previous technical knowledge. The chatbot includes skills such as capturing information about new leads, answering frequently asked questions, referring to support agents, and much more.

Example of WhatsApp chatbots and recommendations for support agents

Multichannel Chatbots

Create multiple chatbots on all communication channels with your customers without any kind of limit: Whatsapp, Facebook, Instagram, and website.

Chatbots on WhatsApp, Instagram, and Facebook

Lead Generation

Automatically capture new lead information such as name, phone, email, and any other specific field your business needs.

Lead generation on WhatsApp

Automatic Tags

Use tags to automatically classify prospects and leads based on the conversation the chatbot has with your customers.

Automatic tagging of conversations

Frequently Asked Questions (FAQ) Answers

Answer your customers' frequently asked questions using Optiwe's AI engine. Our AI solution is easy to use and very intuitive.

Chatbot and automation of frequently asked questions

Flow Designer

Easily create conversation flows, decision trees, and multi-level option menus with emojis using Optiwe's chatbot designer.

Chatbot flow designer

Conversation segmentation

Use the bot to segment conversations and direct the customer to the correct department in your company (for example, Sales, Support, Administration, etc.).

Conversation segmentation by department

Agent routing

Use Optiwe's support software to respond to queries directed by the bot. You can also stop the bot at any time during the conversation to offer personalized attention.

Conversation routing between agents and agent groups

Multimedia files

Use the chatbot to share images, videos, product catalogs, and any other multimedia file you need to share with your customers.

Exchange of multimedia files with the chatbot

API integration

Integrate with other systems by running APIs directly from the chatbot on WhatsApp, Instagram, Facebook, and your website. Automate your sales and customer service flows.

Integration through REST API

Integration with external systems

Connect Facebook, Instagram, and WhatsApp campaigns with specific chatbots for each product or service you are promoting. This way, the bot obtains context for the product that interests your customer and can share relevant information.

Derivation of marketing campaigns to the chatbot

Reports and statistics

Integrate Optiwe's chatbot with other CRMs such as Zendesk, Freshdesk, Zoho, HubSpot, and many more integrations.

Reports and statistics on the chatbot's performance

The companies that sell the most and provide the best customer service are already using Optiwe


Stefano Angeli

CEO at Reba


Noelia Nuñez

Campaign Advisor

Omnichannel sales and support

Communicate on the channels where your customers are looking for you.

Use our sales platform on WhatsApp, Instagram, Facebook, your website, and many more channels. We help you create smart chatbots and routing rules to sales agents, offering the best omnichannel experience to all your customers!


What integrations does Optiwe offer?

Optiwe client
Optiwe client
Optiwe client
Optiwe client
WhatsApp icon