What is Sirena?
In the era of messaging and social media, Sirena is a tool that solves your company's communication with its customers by centralizing all contacts in a single management platform. Developed primarily to integrate with WhatsApp Business API, it also supports channels such as Facebook Messenger and Instagram, which currently represent the main means of contact for users.
What are the advantages of Sirena?
Not only is it a management platform that, using rating and distribution bots, will direct inquiries to the corresponding support groups, but it is also a CRM itself, where your customer data will be stored. Additionally, it offers an internal communication tool for your teams and a statistics module to evaluate their performance, making it a great ally for supervisory sectors.
Sirena is truly a complete tool to transform your service processes and improve your company's performance. However, when choosing between these products, it is important to analyze whether they fit the characteristics of your company in particular.
What are the disadvantages of Sirena?
One of the main disadvantages of Sirena is that it is not very accessible for small and medium-sized businesses due to its high costs and limited offer of hiring plans. It offers a Basic subscription and a Pro subscription, but the Basic subscription does not cover some basic usage needs, such as creating agent groups or having direct support assistance for any eventuality. Additionally, regarding the variable cost for monthly WhatsApp consumption, when a business exceeds 1000 conversations, an additional charge is incurred that is not officially published.
Another characteristic is that its configuration can be complex and require a long adaptation process by your teams.
What is the best alternative to Sirena?
There are various alternatives on the market, but we currently consider that if your goal is to transform and improve your sales processes and customer communication, Optiwe is the most complete and versatile tool available.
In the market, there are different messaging tools that can help companies communicate better with their customers. These tools help improve sales and customer service processes.
Optiwe is a young company that developed a product that is easy to configure, intuitive to use, and offers personalized attention and support that is attentive to the needs of its clients in order to grow together.
Among its main advantages, it is important to highlight its transparent and accessible pricing policy, without surcharges on official costs and a variety of plans that adjust to different business structures, resulting in an excellent alternative for small, medium, and large companies.
Another of its strengths, which sets it apart from other offers on the market, is its artificial intelligence engineering, which allows for a better conversation flow experience with chatbots and helps you scale your sales and customer service processes more efficiently.
For a better evaluation, we recommend requesting a demo of Optiwe and getting to know in-depth how its modules work:
- Chatbot module with artificial intelligence to answer frequently asked questions and attend to your customers 24/7.
- Agent attention module where agents can centralize real-time interaction with your customers.
- Reports module to understand how your team's performance is functioning.
- WhatsApp marketing campaign module so that you can proactively start conversations with your customers.
What is the best alternative to Sirena?
There are various alternatives on the market, but we currently consider that if your goal is to transform and improve your sales processes and customer communication, Optiwe is the most complete and versatile tool available.
In the market, there are different messaging tools that can help companies communicate better with their customers. These tools help improve sales and customer service processes.
Optiwe is a young company that developed a product that is easy to configure, intuitive to use, and offers personalized attention and support that is attentive to the needs of its clients in order to grow together.
Among its main advantages, it is important to highlight its transparent and accessible pricing policy, without surcharges on official costs and a variety of plans that adjust to different business structures, resulting in an excellent alternative for small, medium, and large companies.
Another of its strengths, which sets it apart from other offers on the market, is its artificial intelligence engineering, which allows for a better conversation flow experience with chatbots and helps you scale your sales and customer service processes more efficiently.
For a better evaluation, we recommend requesting a demo of Optiwe and getting to know in-depth how its modules work:
- Chatbot module with artificial intelligence to answer frequently asked questions and attend to your customers 24/7.
- Agent attention module where agents can centralize real-time interaction with your customers.
- Reports module to understand how your team's performance is functioning.
- WhatsApp marketing campaign module so that you can proactively start conversations with your customers and get better results.
Find us on Optiwe or write to us on WhatsApp.
We hope this article has been helpful and that you soon find the best tool for your company.
