What is LiveConnect?
If your company has a large flow of messages, one of the main advantages is the ability to centralize, track, and automate responses and actions that streamline all processes. The platform has a dashboard with different modules, both for statistics and configuration, to manage the different agents as well as each of the responses and actions that a bot can take.
Some of its featured modules include:
Mobile application
Where agents can view and distribute incoming customer messages. From there, it is possible to follow up on conversations, send attachments, and display products or services provided.
Customer service bots
Configuration of responses and attention flows, appointment scheduling, or tracking of purchases of any of your products or services offered.
WhatsApp Business API module
Availability and access to webhooks to connect your existing systems. This module can be used to develop on the platform according to the needs of your website or existing system.
Statistics
Where it is possible to see all the chat data, necessary to make all the decisions that your business requires: total quantities, waiting times, inactive times, and other useful data.
What alternatives to LiveConnect exist?
While their product presents different solutions that allow omnichannel and an improvement in the quality of customer service, their onboarding can be somewhat complex. Their administration panel requires extensive training, and this can lead to a process that is difficult to integrate with your day-to-day customer service. For this reason, an excellent alternative to all these modules and solutions is the application of Optiwe, designed to integrate all your customers in a few steps, both on your website and in the distribution of Whatsapp messages to different agents.
Among the main advantages, you can highlight:
Personalized attention
Optiwe ensures that the integration process with your product or service is the most appropriate, configuring the customer service bots in detail, both with their responses and with the possible integrations that allow extending the information it provides.
Simplified initial configuration
In just a few steps and by performing a simple activation process of the Whatsapp number, we can integrate to manage your agents in a centralized manner. All of them will be able to access and redirect conversations between the groups they deem necessary, adapting quickly to the flow of attention.
Statistics modules
All conversations are automatically recorded, saving valuable information such as attention times, group stay times, resolution times, or number of chats used by bots. All of this is available for any system administrator to export and analyze in the way that is most convenient for them.
Outgoing messages and outbound campaigns
Integrated and configured module so that you can control outgoing messages, being able to select any grouping of customers that you deem necessary.
Updates, constant improvements, and pricing
The product is constantly expanding and improving, integrating new channels and quickly adapting to all the specifications that other services such as Whatsapp or Instagram may update in relation to the costs of sending or receiving messages, privacy policies, and other modifications.
Optiwe offers constant training and 24x7 Whatsapp support. You can find more information about the product, pricing, and demos on the website: https://optiwe.com/pricing/
