What is Cliengo?
Cliengo is a chatbot developed for WhatsApp, Facebook, Instagram, and Live Chat. This tool allows you to attend to your customers from a single platform with multiple agents. The Cliengo chatbot is an automated system that simulates the conversation of a real person and turns on automatically when a visitor enters your website. You can program it with questions and answers, and its goal is to obtain the visitor's information, their inquiry, and generate a lead for the company.
What are the advantages and disadvantages of Cliengo?
Advantages:
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WhatsApp Multi-agent:
- Automate frequently asked questions from your customers.
- Your whole team on a single WhatsApp line.
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Integrated CRM:
- Access to all your customer information.
- Organization of your commercial management.
- Optimization of your digital campaigns.
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Live chat:
- Alert of new customers.
- Multiple advisors, multiple conversations.
- Centralizes your contact information in one place.
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Chatbots:
- Web chatbot.
- WhatsApp chatbot.
- Facebook chatbot.
- Instagram chatbot.
Disadvantages:
- Focused on chatbots.
- Platform difficult to use.
- Somewhat inefficient support.
- High prices for their service per agent.
What is the best alternative to Cliengo?
There are different messaging tools in the market that can help companies communicate better with their customers. These tools help improve sales processes and customer service, organize portfolios, offer better work efficiency, and important integrations to develop tasks efficiently.
At the moment, we consider that the best alternative to Cliengo is Optiwe.
If you want to try a very comprehensive tool for sales teams, customer service, and call centers, we recommend that you evaluate Optiwe. It is an easy-to-configure tool that offers the most important modules your business needs:
- Chatbot module with artificial intelligence to answer frequently asked questions and attend to your customers 24/7.
- Attention agent module for multiple agents from your company to interact in real-time with your customers.
- Reports module to understand how communication with your customers is working in real-time.
- WhatsApp marketing campaigns module, so you can start proactive conversations with your customers and get better results.
If you want to know more about the Optiwe tool and how it can help you improve communication processes with your customers, you can write to us on our WhatsApp.