What is B2Chat?
B2Chat is an instant messaging company founded in Colombia that developed a multi-agent and multi-channel platform, allowing businesses to sell more and provide better customer service through various instant messaging channels. B2Chat unifies all your chats from the following channels:
- Facebook Messenger
- Instagram Direct
- Telegram
- Livechat
What are the advantages of B2Chat?
The strength of B2Chat is that it integrates many service channels into a single platform. Another significant benefit is that it has two types of chatbots: Solution or FAQ Chatbot (automatic responses) and Satisfaction Chatbot (providing customers with the option to rate the service). Finally, it includes many modules in its solution: agents, supervisors, reports, chatbots, and integrations.
What are the disadvantages of B2Chat?
It is a complete tool but has two main disadvantages:
- B2Chat currently does not have a mobile application (sales agents require this functionality for their daily communication with leads).
- It only has two pricing plans for its customers. This complicates matters for small and medium-sized enterprises, as the tool ends up being much more expensive with the additional services required to obtain optimal functionality. In summary, the tool is somewhat costly if you want to connect multiple sales agents to it.
If you're interested in knowing what B2Chat's customers say, you can check out their comments on Facebook, Google, and specialized portals. We always recommend that you check out a company's reviews on social media before signing up for their service.
What is the best alternative to B2Chat?
If your focus is on digital sales processes such as WhatsApp, you don't want to pay a high price, and you want to use a tool that is easy to configure, we recommend that you look for alternatives like Optiwe Optiwe. It is a straightforward tool to configure that offers the most critical modules your business needs:
- Chatbot module with artificial intelligence, to answer frequently asked questions and serve your customers end-to-end, 24/7.
- Customer service agent module, allowing multiple agents from your company to interact in real-time with your customers.
- Reports module, allowing you to understand how your communication with your customers is performing in real-time.
- WhatsApp marketing campaigns module, enabling you to proactively start conversations with your customers and get better results.
Optiwe helps you design your bot, provides free training, and includes 24/7 WhatsApp support in the license price, without any hidden costs. Optiwe also passes on the cost of WhatsApp Business API without additional fees, as published on Facebook/Meta's official website.
If you want to learn more about Optiwe, find out about the segmentation of plans for different professionals and businesses, and how it can help you improve communication processes with your customers, you can write to us on [our WhatsApp](https://web.whatsapp.com/send?text=Hello%2C+I+want+more+information+about+Optiwe%21&phone=%2B549