How to increase your sales team productivity with Optiwe?
The sales team is one of the fundamental pillars of any company, as it is responsible for generating revenue and ensuring the continuity of the business. The productivity of a sales team is measured based on its efficiency, the ability to achieve objectives in the shortest possible time and using the least amount of resources possible. The objective of increasing productivity is to achieve more sales with the same or fewer resources, which can result in greater profitability and competitiveness for the company. However, improving this aspect is not always easy, as it involves maximizing the performance of salespeople and optimizing their work processes by offering them the right tools. At Optiwe, we have developed a comprehensive solution that specializes in providing these tools to companies, and we want to tell you how we can help you achieve this goal. Companies that choose to partner with us achieve an increase of over 25% in the productivity of their teams.
What is Optiwe?
Optiwe is a platform for centralizing and managing conversations, automating processes, and analyzing data for sales teams. With Optiwe, salespeople can track sales across all channels, such as WhatsApp, Facebook, Instagram, and connect to a single platform, aided by the recommendations and facilities offered by our artificial intelligence technology, thus optimizing their time and attention quality. Additionally, Optiwe enables collaboration and communication with other departments and provides analysis and tracking tools that allow for measuring agent performance and tracking interactions with customers to improve service quality.
Increase your sales team productivity with Optiwe
We tell you about the main tools that Optiwe offers to help you achieve your goal:
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Centralized omnichannel attention: Our management platform allows you to link all your attention channels so that your team can attend to sales that come in through WhatsApp, Facebook, Instagram, Website, among others, from a single place.
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Multi-agent WhatsApp: Use a single WhatsApp number to connect your entire team without depending on additional mobile devices or lines.
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Artificial intelligence: Optiwe uses artificial intelligence to understand your customers' questions and, based on information from your product knowledge base, offer precise answers that help close more sales.
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Chatbot and 24/7 attention: Customization of chatbots to address your customers' inquiries 24x7.
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Automatic routing: Our self-assignment and rotation algorithm identifies agents online and available to shorten your clients' wait times.
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Process automation: Optiwe is a platform with open APIs that allow you to automate e-commerce flows directly in WhatsApp to improve your clients' purchase and post-purchase experiences. You can automate processes within WhatsApp such as product purchase, package tracking, product changes, among others.
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Reporting: Statistics to evaluate your service quality and real-time monitoring of agent performance.
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WhatsApp Marketing: Using our campaign module, not only can you improve your attention service but also reach your potential clients where they are.
Benefits of using Optiwe with your sales team:
Choosing Optiwe's services and facilities will result in:
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Revenue generation: A sales team supported by our tools will generate more income in less time, resulting in greater profitability for the company.
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Customer satisfaction: By having a service available on all channels that is fast and efficient, customers will have a better experience and greater loyalty to the brand.
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Competitiveness: Companies that can generate more income in less time are more competitive in the market and can offer lower prices to their customers.
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Cost reduction: Efficiency and optimization of time will allow teams and resources to be organized in a more profitable way.
At Optiwe, we would like to be the ally that accompanies the growth of your company, and these are just some of the tools and benefits that we can offer you to increase the productivity of your sales team. Find us at Optiwe or message us on WhatsApp.