What is Callbell and what are its main advantages?
Callbell is a European company focused on providing a multi-agent customer service tool that allows you to centralize communication with your customers in a single platform, where your entire team can stay connected.
Currently, there are many ways to contact customers and Callbell presents itself as a great management solution because it allows you to integrate a wide variety of channels such as Whatsapp Business, Facebook Messenger, Instagram Direct, and Telegram.
You can also organize your team into groups, redirecting conversations to each particular sector and obtaining metrics on their performance.
Among other advantages, it offers a CRM module where you can manually collect all the necessary data from your customers that is updated in real-time for your entire team.
Also focused on improving your sales, Callbellshop allows you to create an online store and centralize orders via WhatsApp.
What are the disadvantages of Callbell?
While it is a very complete solution for customer service management, it has some disadvantages compared to other offerings in the market.
The main one is not having artificial intelligence technology (chatbots) that allows, for example, the automation of customer data collection and identifying the intentions of the customer in the first contact to know if it is indeed a potential customer.
The ability to incorporate chatbots optimizes your agents' response times, allowing them to know in advance the need the customer needs to fulfill.
On the other hand, its costs can be high as there is no plan offering that encompasses all its features. You must pay per agent and per channel to link with a minimum requirement of 2 agents.
What is the best alternative to Callbell?
To have an integrative tool, we recommend opting for Optiwe, a young company that offers a complete and simple solution focused on improving its clients' communication, sales, and marketing processes.
With Optiwe plans, from the beginning, you will have a multi-agent and multi-channel platform to connect your entire team.
You can design a chatbot suitable for your business needs, access metrics, and create WhatsApp marketing campaigns in a secure and official way.
If you want to learn more about Optiwe's tool and how it can help you improve your communication processes with your customers, you can write to us on our WhatsApp.